Support escalation

Every failed request carries a request_id in its error envelope. It lets support trace the exact request without you sharing any secret.

Before you escalate

1. Capture error.code and request_id from the failing response.
2. Look the code up in the error codes catalog.
3. Retry once with backoff only if the code is marked retryable.
4. Note the deployment or job ID if the failure came from a deploy.

Open a support request

The same flow is available from the control plane: every error surface shows a copyable request_id next to its support link.

What support can see

Support sees request metadata, audit events, and job state — never secret variable values, tokens, or payment credentials. Those stay redacted end to end.